A Case of Use in the Management of Administrative Processes, Control of Procedures and Services to Citizens In E-Government

One of the objectives of the fourth industrial revolution is the use of data to make decisions, in this sense the decisions of the government could be better if they are based on useful data sources, with quality and focused on services to citizens. This article presents a case of use in the government of Colombia in which an information system was created for the management of complaints and claims by means of control panels, visualization of statistical information and high personalization in the processes for more than 1200 offices and 8000 employees.