6533b7d7fe1ef96bd1268c8f

RESEARCH PRODUCT

A Case of Use in the Management of Administrative Processes, Control of Procedures and Services to Citizens In E-Government

Giovanni Ortegon-cortazarOlmer Garcia-bedoyaFrancisco Gómez GarcíaJosé Javier Samper

subject

GovernmentData visualizationbusiness.industrymedia_common.quotation_subjectControl (management)Information systemQuality (business)The InternetE-governancePublic relationsbusinessPersonalizationmedia_common

description

One of the objectives of the fourth industrial revolution is the use of data to make decisions, in this sense the decisions of the government could be better if they are based on useful data sources, with quality and focused on services to citizens. This article presents a case of use in the government of Colombia in which an information system was created for the management of complaints and claims by means of control panels, visualization of statistical information and high personalization in the processes for more than 1200 offices and 8000 employees.

yearjournalcountryeditionlanguage
2020-03-012020 3rd International Conference on Information and Computer Technologies (ICICT)
https://doi.org/10.1109/icict50521.2020.00014