0000000000302840
AUTHOR
Olmer Garcia-bedoya
A Case of Use in the Management of Administrative Processes, Control of Procedures and Services to Citizens In E-Government
One of the objectives of the fourth industrial revolution is the use of data to make decisions, in this sense the decisions of the government could be better if they are based on useful data sources, with quality and focused on services to citizens. This article presents a case of use in the government of Colombia in which an information system was created for the management of complaints and claims by means of control panels, visualization of statistical information and high personalization in the processes for more than 1200 offices and 8000 employees.
The Application of an Information System in the E-Government of Colombia to Improve Service to Citizens
One of the main objectives of e-government is the use of data to improve processes, identify opportunities and make better decisions, this article describes a success story in the government of Colombia in building an information system that makes use of data exploitation techniques in one of the most important state entities in the country that guides, inspects, monitors and controls registry offices and notaries. The article describes the context and reasons why the project was carried out along with the architecture that was used to design and develop the information system that is currently used to monitor and control in a timely, clear, effective and efficient service delivery to citiz…