6533b85cfe1ef96bd12bd2ac

RESEARCH PRODUCT

The Application of an Information System in the E-Government of Colombia to Improve Service to Citizens

J. Samper-zapaterC. O. DiazOlmer Garcia-bedoyaG. Ortegon-cortazarF. Garcia-sanchez

subject

GovernmentService (systems architecture)Process managementService delivery frameworkbusiness.industryControl (management)Business intelligenceInformation systemContext (language use)BusinessArchitecture

description

One of the main objectives of e-government is the use of data to improve processes, identify opportunities and make better decisions, this article describes a success story in the government of Colombia in building an information system that makes use of data exploitation techniques in one of the most important state entities in the country that guides, inspects, monitors and controls registry offices and notaries. The article describes the context and reasons why the project was carried out along with the architecture that was used to design and develop the information system that is currently used to monitor and control in a timely, clear, effective and efficient service delivery to citizens in more than 1000 offices. After a year of producing the system, the article describes the administrative, economic and functional benefits that were reported by various areas and offices.

yearjournalcountryeditionlanguage
2020-08-11
https://doi.org/10.1007/978-3-030-53021-1_62