0000000000302841
AUTHOR
Francisco Gómez García
A Case of Use in the Management of Administrative Processes, Control of Procedures and Services to Citizens In E-Government
One of the objectives of the fourth industrial revolution is the use of data to make decisions, in this sense the decisions of the government could be better if they are based on useful data sources, with quality and focused on services to citizens. This article presents a case of use in the government of Colombia in which an information system was created for the management of complaints and claims by means of control panels, visualization of statistical information and high personalization in the processes for more than 1200 offices and 8000 employees.
Smart urbanism
A characteristic of intelligent cities is urban development where local and national governments regulate land use plans in order to efficiently plan and control urban and real state growth.This article describes the case of use in urban licensing in the government of Colombia in which a digitalization system was designed and developed in the public administration where data collection, storage and analysis are carried out to control urban licensing in 37 cities of Colombia. The system allows visual and statistical analysis of the urban growth of the cities.The results obtained by the system have allowed to improve the control and legality of the construction licenses in Colombia and has co…