Possibilities of Using Lean and Efficiency Improvement Methodologies in Service Area

According to The Toyota Way (Liker, 2004), Lean is a philosophy that was initiated by Henry Ford and later finalized by Toyota in Japan in the 50s and 60s. years. Lean helps to gain a competitive advantage, reduce production costs, deliver high quality products to the customer, and ensure profitability by implementing Lean thinking and tools. Lean and related efficiency improvement methodologies (Lean) are used most in the industrial manufacturing companies and operations, there is little work that researched use of Lean in the service industry. The main goal of the study is to research use of Lean among service area companies in Latvia, define prerequisites for success and measure relevant…