Mettre le développement du « pouvoir d’agir » au centre de l’intervention : une autre voie de prévention des risques psychosociaux ?

Placing the “power to act” at the center of interventions : Another prevention of psychosocial risks ?A category of personnel highly exposed to psychosocial risks is the employees who have contact with the public. To ward off such risks, organizations have often adopted prevention plans. A recent survey conducted in a prefecture has shed light on the deviant effects of such plans, which do not necessarily make sense to employees and tend, ultimately, to deprive them of a sense of responsibility. As this survey shows, front-office employees and their supervisors are not passive. They cultivate the “psychological and social resources” needed to cope with difficult situations at work. These re…