0000000000382124
AUTHOR
Lenakaki A.
Using System Dynamics to understand Workplace Conflict
This study uses a systemic approach to explore the dynamics of learning and negative emotion in workplace intraorganisational conflict. Our dynamic hypothesis was that the endogenous dynamics between the level of intraorganisational conflict and the levels of learning and negative emotion, which are accumulating in the organisation as by-products of conflict, are causing the conflict level to oscillate. A review by Cronin & Berzukova (2006) identified two problematic, undesired patterns of intraorganisational conflict development over time (Group Disintegration, Groupthink) and one desired pattern of moderate conflict level (Cohesion and Resilience), which comprised our Reference Mode. …
Overcoming traditional Performance Management in Public Healthcare Institutions: The need for a DPM Approach
Donabedian (1988) was the scientific father of the notion that Performance Measurement (PM) of hospital outputs leads to improved quality of healthcare services, setting the foundations of how hospital quality is still today defined, considered and measured using three different kinds of measures: structure, process and outcome measures. Nonetheless, a growing part of literature during the last two decades has started doubting those favourable outcomes of PM on hospital quality (De Vos, et al., 2009; Nolan & Berwick, 2006; Werner et al., 2008a, 2008b; Werner & Bradlow, 2006; Wright & Hershman, 2014) while other research shows that ineffective PM systems are not just useless but …