Developing a customizable process modelling environment: Lessons learnt and future prospects

MetaCASE environments are design environments with customisable method support. Currently these environments are shifting from individual production support towards multi-user design environments. When adapting such an environment, the organisational context becomes important. We must focus on and improve the infrastructure (procedures and policies) and support (guidelines, help). Part of organisational support in design environments is process modelling: process models facilitate understanding and communication, process support gives guidance and helps enforcing procedures and policies. In a customisable design environment improvement is seen as a shift, a relatively gradual change that th…