0000000000480705

AUTHOR

Luis Chamba-eras

0000-0003-3069-9628

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Proposal for the Reengineering of Processes in the Management of Information and Communication Technology

2019

This article describes the strategies implemented in the improvement of the processes in the management of information and communication technology (ICT) on the “Universidad Nacional de Loja” carried out by the “Unidad de Telecomunicaciones e Informacion” (UTI). First, the analysis of the processes carried out in the management of ICT is narrated. Subsequently, the experiences and best practices of information technology management implemented are described, considering the processes recommended by the Technology Infrastructure Library of Information (ITIL v3). Finally, the results obtained from the process of reengineering in ICT management carried out by the UTI are shown, using free soft…

Process managementComputer scienceProcess (engineering)business.industryBest practice020207 software engineering02 engineering and technologyBusiness process reengineeringInformation Technology Infrastructure LibraryOpen sourceSoftwareInformation and Communications TechnologyInformation technology management0202 electrical engineering electronic engineering information engineering020201 artificial intelligence & image processingbusiness2019 14th Iberian Conference on Information Systems and Technologies (CISTI)
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