6533b821fe1ef96bd127ad55

RESEARCH PRODUCT

Proposal for the Reengineering of Processes in the Management of Information and Communication Technology

Maria Roman-sanchezMilton Labanda-jaramilloJose-luis GrandaPablo Alejandro Quezada-sarmientoLuis Chamba-erasEdison Coronel-romero

subject

Process managementComputer scienceProcess (engineering)business.industryBest practice020207 software engineering02 engineering and technologyBusiness process reengineeringInformation Technology Infrastructure LibraryOpen sourceSoftwareInformation and Communications TechnologyInformation technology management0202 electrical engineering electronic engineering information engineering020201 artificial intelligence & image processingbusiness

description

This article describes the strategies implemented in the improvement of the processes in the management of information and communication technology (ICT) on the “Universidad Nacional de Loja” carried out by the “Unidad de Telecomunicaciones e Informacion” (UTI). First, the analysis of the processes carried out in the management of ICT is narrated. Subsequently, the experiences and best practices of information technology management implemented are described, considering the processes recommended by the Technology Infrastructure Library of Information (ITIL v3). Finally, the results obtained from the process of reengineering in ICT management carried out by the UTI are shown, using free software and open source tools.

yearjournalcountryeditionlanguage
2019-06-012019 14th Iberian Conference on Information Systems and Technologies (CISTI)
https://doi.org/10.23919/cisti.2019.8760700