0000000000494260
AUTHOR
Marianna Jantunen
How Do Software Companies Deal with Artificial Intelligence Ethics? : A Gap Analysis
The public and academic discussion on Artificial Intelligence (AI) ethics is accelerating and the general public is becoming more aware AI ethics issues such as data privacy in these systems. To guide ethical development of AI systems, governmental and institutional actors, as well as companies, have drafted various guidelines for ethical AI. Though these guidelines are becoming increasingly common, they have been criticized for a lack of impact on industrial practice. There seems to be a gap between research and practice in the area, though its exact nature remains unknown. In this paper, we present a gap analysis of the current state of the art by comparing practices of 39 companies that …
Ethical User stories : Industrial study
Publisher Copyright: © 2022 Copyright for this paper by its authors In Port terminals a progressive change is underway in digitalizing traditional systems to SMART systems with the aid of AI. This study follows one of such progressions, the SMARTER project. SMARTER is a sub research and development project of the Sea for Value program of DIMECC company, Finland to create replicable models for digitalization for future terminals which involves the use of AI enabled tools. AI and Autonomous Systems (AS) are the direction that software systems are taking today. But due to ethical challenges involved in the use of AI systems and increased emphasis on ethical practices in the use and design of A…
How to Write Ethical User Stories? : Impacts of the ECCOLA Method
AbstractArtificial Intelligence (AI) systems are increasing in significance within software services. Unfortunately, these systems are not flawless. Their faults, failures and other systemic issues have emphasized the urgency for consideration of ethical standards and practices in AI engineering. Despite the growing number of studies in AI ethics, comparatively little attention has been placed on how ethical issues can be mitigated in software engineering (SE) practice. Currently understanding is lacking regarding the provision of useful tools that can help companies transform high-level ethical guidelines for AI ethics into the actual workflow of developers. In this paper, we explore the i…
The Role of Explainable AI in the Research Field of AI Ethics
Ethics of Artiicial Intelligence (AI) is a growing research ield that has emerged in response to the challenges related to AI. Transparency poses a key challenge for implementing AI ethics in practice. One solution to transparency issues is AI systems that can explain their decisions. Explainable AI (XAI) refers to AI systems that are interpretable or understandable to humans. The research ields of AI ethics and XAI lack a common framework and conceptualization. There is no clarity of the ield’s depth and versatility. A systematic approach to understanding the corpus is needed. A systematic review ofers an opportunity to detect research gaps and focus points. This paper presents the results…
Sosiaalinen media yrityksen asiakkuudenhallinnassa
Tässä tutkielmassa kerättiin aineistoa kirjallisuuskatsauksena vastauksena kysymykseen: ”Miten yritykset voivat hyödyntää sosiaalista mediaa asiakkuudenhallinnassaan?”. Tutkielman on tarkoitus hyödyttää yrityksiä tarjoamalla tietoa sosiaalisen median käyttömahdollisuuksista. Aineiston keruun jälkeen tulokset on esitetty tutkielman pääluvussa ja koottu ristiintaulukkoon. Ristiintaulukossa on kaksi näkökulmaa: sosiaalisen median hunajakennoteoria ja Zablah, Bellenger ja Johnston:in asiakkuudenhallinnan viisiosainen teoria. Sosiaalisessa mediassa yritys pystyy tutustumaan henkilökohtaisesti asiakkaaseen ja tämän tarpeisiin, muokkaamaan identiteettiään ja brändiään, hallitsemaan itseään koskeva…
Building a Maturity Model for Developing Ethically Aligned AI Systems
Ethical concerns related to Artificial Intelligence (AI) equipped systems are prompting demands for ethical AI from all directions. As a response, in recent years public bodies, governments, and companies have rushed to provide guidelines and principles for how AI-based systems are designed and used ethically. We have learned, however, that high-level principles and ethical guidelines cannot be easily converted into actionable advice for industrial organizations that develop AI-based information systems. Maturity models are commonly used in software and systems development companies as a roadmap for improving the performance. We argue that they could also be applied in the context of develo…
ECCOLA : a method for implementing ethically aligned AI systems
Artificial Intelligence (AI) systems are becoming increasingly widespread and exert a growing influence on society at large. The growing impact of these systems has also highlighted potential issues that may arise from their utilization, such as data privacy issues, resulting in calls for ethical AI systems. Yet, how to develop ethical AI systems remains an important question in the area. How should the principles and values be converted into requirements for these systems, and what should developers and the organizations developing these systems do? To further bridge this gap in the area, in this paper, we present a method for implementing AI ethics: ECCOLA. Following a cyclical action res…
A Deployment Model to Extend Ethically Aligned AI Implementation Method ECCOLA
There is a struggle in Artificial intelligence (AI) ethics to gain ground in actionable methods and models to be utilized by practitioners while developing and implementing ethically sound AI systems. AI ethics is a vague concept without a consensus of definition or theoretical grounding and bearing little connection to practice. Practice involving primarily technical tasks like software development is not aptly equipped to process and decide upon ethical considerations. Efforts to create tools and guidelines to help people working with AI development have been concentrating almost solely on the technical aspects of AI. A few exceptions do apply, such as the ECCOIA method for creating ethic…
Time for AI (Ethics) maturity model is now
Publisher Copyright: Copyright © 2021 for this paper by its authors. Use permitted under Creative Commons License Attribution 4.0 International (CC BY 4.0). There appears to be a common agreement that ethical concerns are of high importance when it comes to systems equipped with some sort of Artificial Intelligence (AI). Demands for ethical AI are declared from all directions. As a response, in recent years, public bodies, governments, and universities have rushed in to provide a set of principles to be considered when AI based systems are designed and used. We have learned, however, that high-level principles do not turn easily into actionable advice for practitioners. Hence, also companie…
“This is Just a Prototype”: How Ethics Are Ignored in Software Startup-Like Environments
Artificial Intelligence (AI) solutions are becoming increasingly common in software development endeavors, and consequently exert a growing societal influence as well. Due to their unique nature, AI based systems influence a wide range of stakeholders with or without their consent, and thus the development of these systems necessitates a higher degree of ethical consideration than is currently carried out in most cases. Various practical examples of AI failures have also highlighted this need. However, there is only limited research on methods and tools for implementing AI ethics in software development, and we currently have little knowledge of the state of practice. In this study, we expl…
Governance of Ethical and Trustworthy Al Systems: Research Gaps in the ECCOLA Method
Advances in machine learning (ML) technologies have greatly improved Artificial Intelligence (AI) systems. As a result, AI systems have become ubiquitous, with their application prevalent in virtually all sectors. However, AI systems have prompted ethical concerns, especially as their usage crosses boundaries in sensitive areas such as healthcare, transportation, and security. As a result, users are calling for better AI governance practices in ethical AI systems. Therefore, AI development methods are encouraged to foster these practices. This research analyzes the ECCOLA method for developing ethical and trustworthy AI systems to determine if it enables AI governance in development process…