0000000000505769
AUTHOR
Andreea Simina Răulea
showing 5 related works from this author
Contributions Regarding the Application of the Six Sigma Method in Tourism as a Quality Engineering Method
2015
The problem of quality and customer orientation are the most important leverage in obtaining success. Over the time, the influence of human resources in terms of training, controlling and shaping client expectations has gained significant meanings. Research in this field has led to the formulation of the hypotheses according to which human resources can represent a vital element in obtaining a competitive advantage. In line with the importance of the topic addressed, the main objective of these scientific approach is to identify the current problems related to the quality of Romanian tourism services and to propose a improvement program using the six sigma method. The paper provides an exce…
Innovation – A Challenge for the 21st Century Managers
2015
Abstract The knowledge based economy entails more and more the intangible assets as a main tendency in the actual times. In the new economy, what counts is the model of thinking and the creation, which represent the key of the competition. The property of the ideas and the way one turns to advantage the economic potential of these, are the factors that bear more and more upon the future of the organizations and of companies, and this is also the one that gives the competitive advantage on the market. In this paper we have as a purpose framing the importance of innovation within the organizations, the problems that the managers confront during this process and also to present an evaluation m…
The Intangible Assets Advantages in the Machine Vision Inspection of Thermoplastic Materials
2017
Abstract Innovation is not a simple concept but is the main source of success. It is more important to have the right people and mindsets in place than to have a perfectly crafted plan in order to make the most out of an idea or business. The aim of this paper is to emphasize the importance of intangible assets when it comes to machine vision inspection of thermoplastic materials pointing out some aspects related to knowledge based assets and their need for a success idea to be developed in a successful product.
RETRACTED: Measuring Service Quality in Tourism Industry
2016
Abstract The expansion of the service sector, the stronger competition resulting from globalization and deregulation, and the emergence of new information technologies have accelerated the shift toward a knowledge-based and innovation-driven economy. With the increasing role of tourism in global economy and the growing competition in the global tourism market, the importance of developing quality tourism products has been recognized by both the public and the private tourism sectors. In order to develop quality tourism, organizations need to know what their competitive advantage is and what capabilities they need to grow and maintain. The aim of this paper is to analyze the customer satisfa…
Measuring Service Quality in Tourism Industry
2016
AbstractThe expansion of the service sector, the stronger competition resulting from globalization and deregulation, and the emergence of new information technologies have accelerated the shift toward a knowledge-based and innovation-driven economy. With the increasing role of tourism in global economy and the growing competition in the global tourism market, the importance of developing quality tourism products has been recognized by both the public and the private tourism sectors. In order to develop quality tourism, organizations need to know what their competitive advantage is and what capabilities they need to grow and maintain. The aim of this paper is to analyze the customer satisfac…