6533b858fe1ef96bd12b6bdd

RESEARCH PRODUCT

RETRACTED: Measuring Service Quality in Tourism Industry

Mihail Aurel ŢîţUAndreea Simina RăuleaŞTefan ŢîţU

subject

Service qualityQuality managementGeneralLiterature_INTRODUCTORYANDSURVEYbusiness.industrymedia_common.quotation_subject05 social sciencesCompetitive advantageCompetition (economics)0502 economics and businessGeneral Materials ScienceQuality (business)Customer satisfactionBusinessMarketingTertiary sector of the economy050203 business & management050212 sport leisure & tourismTourismmedia_common

description

Abstract The expansion of the service sector, the stronger competition resulting from globalization and deregulation, and the emergence of new information technologies have accelerated the shift toward a knowledge-based and innovation-driven economy. With the increasing role of tourism in global economy and the growing competition in the global tourism market, the importance of developing quality tourism products has been recognized by both the public and the private tourism sectors. In order to develop quality tourism, organizations need to know what their competitive advantage is and what capabilities they need to grow and maintain. The aim of this paper is to analyze the customer satisfaction in the tourism area in order to emphasize the need for better quality and innovative services.

yearjournalcountryeditionlanguage
2016-06-01Procedia - Social and Behavioral Sciences
https://doi.org/10.1016/j.sbspro.2016.05.118