Online consultations in mental healthcare: Modelling determinants of use and experience based on an international survey study at the onset of the pandemic

INTRODUCTION: While online consultations have shown promise to be a means for the effective delivery of high-quality mental healthcare and the first implementations of these digital therapeutic contacts go back nearly two decades, uptake has remained limited over the years. The onset of the COVID-19 pandemic dramatically altered this relative standstill and created a unique turning point, with a massive amount of both professionals and clients having first hands-on experiences with technology in mental healthcare. OBJECTIVE: The current study aimed to document the uptake of online consultations and explore if specific characteristics of mental health professionals across and beyond Europe c…