0000000000535363
AUTHOR
Bjørnar Tessem
Problems in the Interplay of IS Development and IT Operations: An Alignment Analysis
This chapter addresses the interplay of IS development and IT operations in system development projects, as seen from the perspective of IT operations. The underlying perspective is that a well-performed interplay of the two domains is essential, both for the successful development of a new information system, as well as for its subsequent operation. In this chapter, we use alignment theory to analyse data from a Delphi study in order to investigate the interplay of the two areas. The chapter concludes that the two areas are often unsatisfactorily aligned and that improving their interplay must be a priority for IS development and IT operations alike.
Problems in the interplay of development and IT operations in system development projects: A Delphi study of Norwegian IT experts
ContextThe assumption of the presented work is that the ability of system developers and IT operations personnel to cooperate effectively in system development projects has great impact on the quality of the final system solution, as well as on the service level of its subsequent operation. ObjectiveThe present research explores the interplay of system development and IT operations and the challenges they are meeting. We are especially interested in identifying problems encountered between these two parties in system development projects. MethodWe identify and rank problems by using a ranking-type Delphi study. We involved 42 Norwegian IT experts and split them into three expert panels: sys…