6533b823fe1ef96bd127f4c5

RESEARCH PRODUCT

Problems in the Interplay of IS Development and IT Operations: An Alignment Analysis

Bjørnar TessemTero PäivärintaJon Iden

subject

Process managementDevelopment (topology)Computer scienceOrder (business)Perspective (graphical)Delphi methodInformation systemInformation technology operations

description

This chapter addresses the interplay of IS development and IT operations in system development projects, as seen from the perspective of IT operations. The underlying perspective is that a well-performed interplay of the two domains is essential, both for the successful development of a new information system, as well as for its subsequent operation. In this chapter, we use alignment theory to analyse data from a Delphi study in order to investigate the interplay of the two areas. The chapter concludes that the two areas are often unsatisfactorily aligned and that improving their interplay must be a priority for IS development and IT operations alike.

yearjournalcountryeditionlanguage
2013-01-01
https://doi.org/10.1007/978-1-4614-4951-5_3