0000000000539877
AUTHOR
Khaled Saleh Al-omoush
showing 4 related works from this author
Networking and knowledge creation: Social capital and collaborative innovation in responding to the COVID-19 crisis
2022
This study empirically explores the role of social capital in creating collaborative innovation and collective intelligence and maintaining organizational sustainability in the unprecedented COVID-19 crisis. Data were collected from a sample of 289 managers, directors and heads of departments of top 50 manufacturing firms in Jordan and analyzed using Smart-PLS-SEM. The results indicate that social capital significantly impacts collaborative innovation, collective intelligence and organization sustainability during the COVID-19 crisis. They also reveal that collective intelligence significantly impacts collaborative innovation and organization sustainability. This study enriches the literatu…
The role of sense of community in harnessing the wisdom of crowds and creating collaborative knowledge during the COVID-19 pandemic
2021
Abstract This study investigates the role of sense of community in harnessing the wisdom of the crowd and creating collaborative knowledge during the COVID-19 pandemic. It also explores the impact of collaborative knowledge creation on the perceived value of social media crowdsourcing in such crises. PLS-SEM was used to analyze the data and test the research model. The results show that sense of community has a significant role in harnessing the wisdom of the crowd and creating collaborative knowledge. The results confirm a significant impact of sense of community, the wisdom of the crowd, and collaborative knowledge creation on the perceived value of social media crowdsourcing in respondin…
The impact of social capital and collaborative knowledge creation on e-business proactiveness and organizational agility in responding to the COVID-1…
2020
The purpose of this study is to explore the role of social capital and collaborative knowledge creation in achieving e-business proactiveness in responding to the COVID-19 crisis An online survey was used to collect data from industries that had to continue working during the crisis, such as the pharmaceutical and cleaning materials sectors The sample consisted of 198 managers The findings show that social capital and collaborative knowledge creation have a significant role in achieving e-business proactiveness in responding to the pandemic The results also show the positive impact of collaborative knowledge creation and e-business proactiveness on organizational agility during the crisis T…
The determinants of social CRM entrepreneurship : An institutional perspective
2021
Abstract Despite a growing interest in social media adoption by corporations, there is minimal knowledge about the drivers of social customer relationship management (SCRM). This study examines the determinants of SCRM entrepreneurship from an institutional perspective and specifically from the banking sector. Data on 19 banks were obtained from 183 responses to a questionnaire. These data were analyzed using Partial Least Square (PLS) path modeling. The findings show that organizational and technological contexts have a significant positive impact on SCRM entrepreneurship. The results also reveal a significant impact of institutional normative and coercive pressures on SCRM entrepreneurshi…