0000000000546361
AUTHOR
Michèle Coiron
L’usage des écrits techniques : le cas de l’activité de transmission écrite au cours des relèves de poste des infirmières
International audience
Analysis of the written handover process during shift changes within the hospital
This study assesses the ergonomic quality of a new writing format used for the written transmission of activity during a nurse’s handover in a hospital. This format called “targeted or focussed transmission” comes from a new prescription of hospital management designed to improve the written handover process. Our research focused on the information filtering process for each patient concerned by a shift handover. A three step methodology was designed, with the participation of 9 nurses in charge of 70 patients : (1) nursing work analysis before the handover, (2) oral handover analysis, (3) written handover analysis. Results show that the new writing format does not match the nurses’ needs t…