0000000000595362
AUTHOR
Mila Hakanen
Management possibilities for interpersonal trust in a business network. Case: health-, exercise- and wellbeing markets
Trust and business networking is a wide area of research and it has gained a lot of interest among both academics and practitioners, but only a few empirical studies exist examining interpersonal trust in a business network and the possibilities for managing interpersonal trust. In this research, an interpretive understanding of building and managing trust in the early stages of networking is given. This research is implemented using the case study method including companies from the field of pharmacy, health care and research. Thematic interviews were conducted in 2013. Trust can be seen as one of the corner stones enabling business operations. This study highlights the meaning of differen…
Performance Estimation of Networked Business Models : Case Study on a Finnish eHealth Service Project
Purpose: The objective of this paper is to propose and demonstrate a framework for estimating performance in a networked business model. Design/methodology/approach: Our approach is design science, utilising action research in studying a case of four independent firms in Health & Wellbeing sector aiming to jointly provide a new service for business and private customers. The duration of the research study is 3 years. Findings: We propose that a balanced set of performance indicators can be defined by paying attention to all main components of the business model, enriched with of network collaboration. The results highlight the importance of measuring all main components of the business …
Building interpersonal trust in business networks: enablers and roadblocks
Purpose - This study examines how interpersonal trust forms in business networks and anchors relationships. Trust can be seen as a required factor and enabler for co-creation that is needed when business models are created. This study draws on empirical data from a case study of a Finnish business network in the healthcare and pharmaceutical industries. It seeks to answer the research question: How does interpersonal trust start to develop at the business network level and how it can be supported? Design/ methodology/approach – This article draws on a case study of a Finnish business network which was developed through theme interviews and observation conducted in 2012. Findings - The findi…
Trust in building high-performing teams : conceptual approach
Team building is one of the key factors of success in business. This study highlights the key elements of building winning teams, where trust is one essential building block and top-level sports teams serve as instructive examples. This study highlights earlier findings that revealed a strong connection between trust and high-performing teams. High-performing teams need talented people but also constant trust-based cooperation. Trust supports cooperative behaviour. Studies of top-level sports teams also emphasize the role of trust when building high-performing teams. This study is implemented using conceptual research in order to organize information related to the complex phenomenon of hig…
The development and management of interpersonal trust in a business network in health, exercise, and wellbeing markets
The aim of this dissertation is to explore the development, management and measurement of interpersonal trust in the context of a business network. More specifically, the focus is building and managing trust in the early stages of networking by examining how interpersonal trust forms in business networks and anchors relationships, and in addition, how the level of interpersonal trust could be measured. The data for this study is a qualitative, and collected from the business network that operates in the health, exercise and wellbeing sector. This study consists of three main parts: an introductory essay that consists of the research task, conceptual framework and methodological choices, fou…