Measurement of ERP-project success: findings from Germany and Austria

The implementations of Enterprise Resource Planning (ERP) systems have increased rapidly world-wide over the last two decades. ERP projects are long lasting and complex activities, influencing main internal and external operations of organizations. As companies spend an immense investment on these projects, in the beginning managers are focusing on most common success factors to reach the main goal of a proper implementation. For evaluating ERP projects in retrospective, an applicable measurement of the whole implementation and its economic effects is essential. This research paper evaluates the most prominent ERP project success models mentioned in scientific literature and gives an overvi…