0000000000670607
AUTHOR
Foddai Elena
Emotional Dissonance in workplaces: differences between jobs and perceived well-being
Purpose. According with a recent EU-OSHA research, among the sources of major stress on workplaces there is some connected to emotional regulation, such as "having to deal with difficult customers, patients, pupils, etc. (58%). Hochschild (1983) called emotional labour the process by which employees manage their emotions to meet organizationally mandated emotional display rules or norms concerning. When an employee must express an emotion he or she does not feel, is lead to emotional dissonance, that affect well-being (Sheldon et al., 1997). The aim of this work is to explore how the emotional dissonance affect the personal well-being in a sample of italian workers differentiated by sector,…
Emotional Dissonance in workplaces: dierences between jobs and perceived well-being
Theoretical background. The connection between work-related stress and psychosocial risks and workers’ health and safety has been confirmed in a wide range of studies all over the world. According EU-OSHA (2016), "while acknowledging the role of individual dispositions and general life circumstances, it has been shown that stress stemming from work-related factors may significantly affect workers’ functioning in and outside work". According with a recent EU-OSHA research, among the sources of major stress there is some connected to emotional regulation, such as "having to deal with difficult customers, patients, pupils, etc. (58%) or "poor communication or cooperation within the organisatio…