Understanding lacking trust in global software teams: A multi-case study
Many organizations have turned toward globally distributed software development in their quest for higher-quality software delivered cheaply and quickly. But this kind of development has often been reported as problematic and complex to manage. One of the fundamental factors in determining the success and failure of globally distributed software teams is trust. The aim of our work has therefore been to describe the key factors causing lack of trust, and the main effects of lacking trust in such teams. From studying 4 projects, all located in two different countries, with trust problems we found the key factors to be poor socialization and socio-cultural fit, lack of face-to-face meetings, m…
Pitfalls in Remote Team Coordination: Lessons Learned from a Case Study
As companies become more and more distributed, multi-site development is becoming a norm. However along with the new opportunities, geographic distribution is proven to increase the complexity of software engineering introducing challenges for remote team communication, coordination and control. In this article we present an illustrative singe-case study with an intra-organizational intra-national context focussing on the effect of geographic distribution on team coordination practices and how this influences remote team performance. Based on our findings we conclude that a) distribution significantly influences the nature of coordination; b) remote team coordination mechanisms can't be cho…