0000000000681247

AUTHOR

Andrea Resca

showing 2 related works from this author

Design for social media engagement: Insights from elderly care assistance

2015

Abstract This paper explores an alternative view of design as an emergent process of engagement and learning, as opposed to the traditional view of systems design as a problem-solving tool. We focus on digitally enabled elderly support networks as an innovative approach to the design of elderly care assistance through social media. Our research project is conducted in the context of an Italian health-care institution and provides the empirical backdrop illustrating the ensemble artefact, the four design principles and the pragmatic outcomes of personalized elderly care interventions. These contributions add both practical and theoretical guidance and learning regarding social-media engageme…

Action design research Socio-technical systems Ensemble artefact Social media Elderly care assistanceEngineeringInformation Systems and ManagementSociotechnical systemKnowledge managementElderly care assistanceProcess (engineering)business.industrymedia_common.quotation_subjectPsychological interventionElderly careContext (language use)Management Information SystemsSocial mediaEnsemble artefactInstitutionSocio-technical systemsSystems designSocial mediaAction design researchbusinessInformation Systemsmedia_commonThe Journal of Strategic Information Systems
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Reframing health care through social media

2015

This teaching case presents the story of the Hospital Campus (HC) project and its effort to reframe health-care services for the elderly through the adoption of social media. In a world of global ageing, in which an increased number of elderly patients will be cared for by a shrinking number of workers, a primary challenge is how to use technology to provide better and more efficient services for the elderly. The HC campus project focuses on how to involve information technology-illiterate elderly patients and their social networks in the design and use of social media services to improve their quality of life. In describing the development of the project, we focus on the elderly patients’…

Information managementbusiness.industrysocial mediaelderly careCognitive reframingLibrary and Information SciencesPublic relationsHealth informaticshealth-care servicesInformation scienceEducationintermediariesIntermediaryQuality of life (healthcare)teaching case social media health-care services elderly care intermediaries citizen involvementPolitical scienceteaching caseHealth careSocial mediacitizen involvementbusinessJournal of Information Technology Teaching Cases
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