0000000000684847
AUTHOR
Luiz Moutinho
Perception of Key Management Contribution Factos to the Future Development of the Hotel Industry: A Comparative Analysis of British/Irish & Spanish Samples
For Spain the importance of tourism both national and international, does not hold any doubts for those versed in the subject. A few general figures suffice to illustrate this. In 1991 a total of 53.5 million people visited Spain, a slightly higher number than the 52 million which did in 1990, and slightly less than the 52 million of the previous year, this meant a revenue of 19,004 million dollars in 1991, 18,593 million dollars in 1990 and 16,174 million dollars in 1989. Tourism achieved a participation in the Gross Domestic Product of 8.74% in 1989. In the last few years 85% of tourists have been from Portugal, followed by West Germany with 13% and the U.K. with 12%, as the major contrib…
The future role of bank branches and their managers: comparing managerial perceptions in Canada and Spain
Although it was predicted that bank branches would quickly become obsolete in a computerized society, the reality is that many full‐service branches are not closing but rather evolving to meet changing needs. The role of the branch manager is crucial, and is also changing. In particular, managers are expected to take a lead in marketing activities. A questionnaire study was carried out to examine managers’ changing roles, using two samples of branch managers, one from Canada and one from Spain. Managers were asked to rate 21 function variables on their importance in bank management and in facing new market trends. Differences were found between the two samples, as were similarities: both id…