0000000000711010

AUTHOR

Preben H. Lindøe

showing 1 related works from this author

Certification as support for resilience? Behind the curtains of a certification body — a qualitative study

2020

AbstractBackgroundCertification in healthcare often involves independent private sector bodies performing legally required or voluntary external assurance activities. These certification practices are embedded in international standards founded in traditional beliefs about rational and predictable processes for quality and safety improvement. Certification can affect organizational and cultural changes, support collaboration and encourage improvement that may be conducive to resilient performance. This study explores whether ISO 9001 quality management system certification can support resilience in healthcare, by looking at characteristics in the objectives, methods, and practice of certifi…

Process managementCertificationISO 9001media_common.quotation_subjectCertificationAuditHealth administration03 medical and health sciences0302 clinical medicinehelse- og sosialfag:Medisinske Fag: 700 [VDP]Added valueMedicineHumansExternal assessmentISOQuality (business)030212 general & internal medicineQualitative Researchmedia_commonResilienceComputingMilieux_THECOMPUTINGPROFESSION:Medisinske Fag: 700::Helsefag: 800 [VDP]business.industryNorway030503 health policy & servicesHealth Policylcsh:Public aspects of medicinestandardiseringlcsh:RA1-1270Private sectorQuality management systemVDP::Medisinske Fag: 700::Helsefag: 800NVAsertifiseringresiliens0305 other medical sciencebusinessDelivery of Health CareQualitative researchResearch ArticleRegulation
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