Dealing with missing participants in the opening phases of a videoconference

Abstract The paper explores the social interaction that takes place during the initial phases of videoconferences. The focus is on the problem of absent participants, which is often considered a reason for delaying the official beginning of the meeting. One of the resources that the participants have is to reach the absent participant by cellphone. We observed a recurrent pattern of action whereby one of the participants disengages from the video meeting to reach the missing person by phone. This negotiation process moves through four steps: (1) the detection of the problem, (2) the offer to call the missing person by one participant, (3) the acceptance of this offer by the moderator, and (…