Leveraging a Wiki to EnhanceVirtual Collaboration in the Emergency Domain

2008

In a crisis situation, critical success factors include good preparedness, the availability of trustworthy information and reliable people, and the responders' ability to improvise with the available, functioning tools. Wikis can be used as collaborative group support systems to support these activities, especially for communities of practice that must operate as high reliability organizations. The advantages of using a wiki are especially beneficial in volatile environments, such as those in the emergency domain, where critical real-time decision making is required. An international wiki emergenciWiki.org - has been created and is being used by both practitioners and academics. The conclus…