Quality Model - Master Plan and DNA of an Information System

2012

Every theory has its surroundings and postulates. So has a theory about quality models, and it is better to make the main lines of these ideas explicit before presenting the theory itself. A human made information system (IS) as a technical artifact exists and operates always in the context of societies, organizations, personal lives etc. It is a tool used for gathering, storing, processing, presenting and exchanging (communication) information. These activities can be termed “information behavior” (Allen et al., 2011). Accordingly the context of an information system has a two-tiered structure (Figure 1). The inner tier, information behavior, is subordinate to the outer tier, human society…