0000000000872150
AUTHOR
Hemin Jiang
Examining the side effects of organizational Internet monitoring on employees
PurposeInternet monitoring in organizations can be used to monitor risks associated with Internet usage and information systems in organizations, such as employees' cyberloafing behavior and information security incidents. Extant research has mainly discussed the effect of Internet monitoring in achieving the targeted goals (e.g. mitigating cyberloafing behavior and information security incidents), but little attention has been paid to the possible side effects of Internet monitoring. Drawing on affective events theory, the authors attempt to reveal that Internet monitoring may cause side effects on employees' Internet usage policy satisfaction, intrinsic work motivation and affective organ…
A field experiment for understanding the unintended impact of Internet monitoring on employees : Policy satisfaction, organizational citizenship behaviour and work motivation
Internet monitoring is widely deployed in organizations as an attempt to regulate employees’ cyberloafing behaviour, which is defined as employees’ usage of Internet for non-work-related purposes. Although previous studies have examined the effectiveness of Internet monitoring in regulating employees’ cyberloafing, the impact of Internet monitoring on employees’ perceptions or behaviours other than cyberloafing has not been investigated. As a first step to address this research gap, we conduct a field experiment to study the impact of Internet monitoring on employees’ policy satisfaction, organizational citizenship behaviour (OCB) and work motivation. We found that Internet monitoring decre…
Employee personal Internet usage in the workplace
Information technology (IT) devices connected to the Internet, such as computers, tablets, and smartphones, have become pervasive in the workplace. These IT devices have greatly facilitated the performance of job tasks for employees. At the same time, employees are increasingly using these technologies for non-work-related purposes during office hours, which is called personal Internet usage in the workplace (PIU). Examples of PIU include, but are not limited to, checking and sending non-work-related emails, surfing news sites, visiting social network sites, e-banking, stock trading, and online shopping, chatting, and gaming. Previous studies on PIU present two schools of thought on PIU out…