Emotional Demands and Emotional Dissonance in the workplace: effects on well-being and workplace mood

Theoretical background. The connection between work-related stress and psychosocial risks and workers’ health and safety has been confirmed in a wide range of studies all over the world. According EU-OSHA (2016), "while acknowledging the role of individual dispositions and general life circumstances, it has been shown that stress stemming from work-related factors may significantly affect workers’ functioning in and outside work". In the same report, focused on emerging risks, it is stated that "every job has some degree of pressure involved, but with proper monitoring, the allocation of adequate resources and support, workers should be in a position to deal with these pressures while remai…