Self-Organising Maps: A new way to screen the level of satisfaction of dialysis patients

Highlights? FME as dialysis services global provider monitors patient satisfaction in its network. ? A specific questionnaire was developed and administered to the hemodialysis patients. ? To detect residual area of low satisfaction the Self-Organising Map was implemented. ? This method allows identifying niches of dissatisfaction for specific patient groups. Evaluation of patient satisfaction has become an important indicator for assessing health care quality. Fresenius Medical Care (FME) as a global provider of dialysis services through its NephroCare network has a strong interest in monitoring patient satisfaction.The aim of the paper is to test and validate a methodology for detecting a…