0000000000890076
AUTHOR
Kim Andreasson
Evolving e-government benchmarking to better cover technology development and emerging societal needs
Many international e-government benchmarks seek to measure progress towards various versions of a digital society, and in this endeavor include a component of e-government. But because comparable international e-government data are scarce, most reports rely on the United Nations E-Government Development Index, specifically its Online Service Index as a benchmark. However, this assessment only captures national level initiatives at a broad level and does not link evaluation to outcomes and impacts, i.e. e-government performance relative to investment.This paper briefly reviews the current UN framework and assesses how it can evolve to meet new demands, such as calls to better connect investm…
A Public Barrier Tracker to Support the Web Accessibility Directive
In this paper we propose the Public Barrier Tracker (PBT) – a comprehensive solution that supports both filing and handling of user feedback on web accessibility. We give an overview of some existing approaches for gathering user feedback on accessibility barriers and outline the PBT functionality. The PBT can also offer further support for the implementation of the WAD: The collected data could be useful for monitoring and reporting as well as the enforcement mechanism.