0000000000940513

AUTHOR

Adrian V. Horodnic

0000-0001-6274-5049

showing 1 related works from this author

Rating healthcare services: consumer satisfaction vs. health system performance

2018

The complex healthcare services and the consumer’s lack of technical knowledge to assess them engender a debate over using consumer satisfaction ratings as a quality-of-care marker. This paper aims...

business.industryStrategy and Management05 social sciencesConsumer satisfaction03 medical and health sciences0302 clinical medicineManagement of Technology and Innovation0502 economics and businessHealth care050211 marketing030212 general & internal medicineInformationSystems_MISCELLANEOUSMarketingbusinessThe Service Industries Journal
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