Rating healthcare services: consumer satisfaction vs. health system performance

6533b853fe1ef96bd12aca1f

RESEARCH PRODUCT

Rating healthcare services: consumer satisfaction vs. health system performance

Florin-alexandru Luca Andreea Apetrei Claudia-ioana Ciobanu Adrian V. Horodnic

subject

business.industry Strategy and Management 05 social sciences Consumer satisfaction 03 medical and health sciences 0302 clinical medicine Management of Technology and Innovation 0502 economics and business Health care 050211 marketing 030212 general & internal medicine InformationSystems_MISCELLANEOUS Marketing business

description

The complex healthcare services and the consumer’s lack of technical knowledge to assess them engender a debate over using consumer satisfaction ratings as a quality-of-care marker. This paper aims...

year	journal	country	edition	language
2018-01-22	The Service Industries Journal

https://doi.org/10.1080/02642069.2018.1426752

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