Stress in emergency telephone number operators during the COVID-19 pandemic: the role of self-efficacy and Big Five personality traits

BackgroundEmergency telephone number operators experience many challenges in their work during the COVID-19 pandemic. Their personality traits and self-efficacy may act as important factors in their level of perceived stress. The aim of this study was to determine the relationship between Big Five personality traits, self-efficacy and perceived stress among emergency tele-phone number operators during the COVID-19 pandemic.Participants and procedureOne hundred emergency telephone number operators participated in the study. The Perceived Stress Scale (PSS-10), Ten Item Personality Inventory (TIPI) and Generalized Self Efficacy Scale (GSES) were used.ResultsEmergency telephone number operator…