Strategic Management of Knowledge Workers: Communicational Value of Balanced Scorecard

2013

Knowledge-intensive firms (KIFs) are strategically dependent on knowledge. This knowledge can be found in two types: the knowledge based on the organization’s members’ expertise and the assimilated knowledge resources (eg. norms, routines, policies, and physical knowledge bases) (Kirjavainen 2001). When the company is operating in a constantly changing environment, the management of its knowledge resources becomes a crucial task.

Value of the Balanced Scorecard for organizational communication in knowledge-intensive firms

2014