Socio-technical Congruence Sabotaged by a Hidden Onshore Outsourcing Relationship: Lessons Learned from an Empirical Study

Despite the popularity of outsourcing arrangements, distributed software development is still regarded as a complex endeavor. Complexity primarily comes from the challenges in communication and coordination among participating organizations. In this paper we discuss lessons learned from participatory research carried out in a highly distributed onshore outsourcing project. Previous research established that socio-technical congruence principles alleviate distributed work. In practice we have found that alignment between the systems structure and organizational structure can be studied from different abstraction levels and also during different phases of project lifecycle. We have found that…