Process Improvement Solution for Mobile Platform Customer SW Development

Masteroppgave i informasjons- og kommunikasjonsteknologi 2008 – Universitetet i Agder, Grimstad Time to market is becoming an increasingly important topic in software industry. In this trend, handling customer change requests is of a paramount importance. In the current thesis, we investigate reducing the lead time of handling customer requests at EMP Grimstad. Problems were identified and an extensive solution that covers all the aspects of these problems are presented. An experience was conducted and the first results are promising.