Managing Benefits in the Public Sector. Surveying Expectations and Outcomes in Norwegian Government Agencies

Published version of a chapter in Lecture Notes in Computer Science, 5184, 98-110. Also available from the publisher at: http://dx.doi.org/10.1007/978-3-540-85204-9_9 Government agencies currently experience increasing pressure to document benefits from spending on eGovernment efforts. Hence, structured methods for benefits management (BM) are being developed. However, hardly any studies have investigated how such approaches are used and experienced. This study addresses this practice-research gap by reporting a study of a project involving 30 Norwegian government agencies using a common BM approach.A questionnaire was answered by project managers. Results show that that some 80 % of the ma…