Balancing Flexibility and Coherence: Information Exchange in a Paper Machinery Project

The problem of balancing coherence and flexibility in collaborative information system design is approached here with two pairs of concepts. Boundary objects can support communication for perspective taking between communities of practice. Conscripting devices can support communication for perspective making within a community of practice. These theoretical lenses are used to study the uses of the technical specification in paper machine projects. Our study showed that as a boundary object it provided enough flexibility to allow negotiations, and sufficient local structure, for carrying out work in both communities of practice, the customer and the manufacturer. As a conscription device in …