6533b7d0fe1ef96bd125abc7
RESEARCH PRODUCT
Investigating face-to-face and virtual teamwork over time: When does early task conflict trigger relationship conflict?
Pilar González-navarroLori Foster ThompsonEdurne Martínez-morenoAna Zornozasubject
TeamworkSocial Psychologymedia_common.quotation_subjectApplied psychologyGroup dynamiccomputer.software_genreTask (project management)Face-to-faceVideoconferencingWork teamsLaboratory experimentPsychologyInterpersonal interactionSocial psychologycomputerApplied Psychologymedia_commondescription
North Carolina State UniversityPast research has indicated that early task consict can trigger subsequent relationshipconsict during teamwork. The current study examines conditions that may exacerbateor attenuate this relationship. SpeciÞcally, this study examines the moderating role ofprocess consict and communication medium on the link between task consict andrelationship consict over time. A longitudinal laboratory experiment was carried outcomparing 22 face-to-face (FTF) groups, 22 videoconference (VC) groups, and 22synchronous computer mediated (i.e., OchatO) communication (CMC) groups workingon a complex team task over a period of 1 month. Results highlight the robust insuenceof early process consict on subsequent relationship consict as well as the effect of teamcommunication medium on the linkage between task and relationship consict. Taskconsict at early stages of teamwork predicted relationship consict at later stages ofteamwork during FTF and VC teamwork, but not during synchronous CMC teamwork.It is concluded that OleanerO forms of communication, such as CMC, may beneÞt teamsby helping to prevent task consict from escalating into relationship consict.Keywords:
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2012-09-01 | Group Dynamics: Theory, Research, and Practice |