6533b7d1fe1ef96bd125c342

RESEARCH PRODUCT

Reducing Relationship Conflict in Virtual Teams With Diversity Faultlines: The Effect of an Online Affect Management Intervention on the Rate of Growth of Team Resilience

Nuria GameroVirginia OrengoAna ZornozaBaltasar González-antaVicente Peñarroja

subject

team resilienceteams in the workplacefalles de l'equipeducationApplied psychologyequips virtualsLibrary and Information SciencesAffect (psychology)fallas del equipoequipos virtualesafectar la intervención de gestiónafectar la intervenció de la direccióteam faultlinesResilience (network)relationship conflictgrupos de trabajoconflicte de relacióresiliència de l'equipManagement interventionGeneral Social SciencesComputer Science Applicationsresiliencia del equipoconflicto de relacionestreball en equipPsychologyaffect management interventionLawvirtual teamsDiversity (business)Rate of growth

description

The aim of this study was to analyze the effect of an online affect management intervention on relationship conflict through the rate of growth of team resilience in virtual teams with diversity faultlines. Fifty-two 4-person teams participated in a randomized controlled trial design with repeated measures (i.e., three measurement occasions). Teams were randomly assigned to either an intervention designed to help them manage emotions in virtual teams or a control condition. Our findings showed that affect management can reduce the level of relationship conflict in virtual teams with diversity faultlines and that this effect can be explained by the pattern of change in team resilience in response to the intervention. This study contributes to past research on identifying ways to prevent or mitigate team conflicts arising from diversity faultlines.

yearjournalcountryeditionlanguage
2020-02-28
10.1177/0894439320907575http://doi.org/10.1177/0894439320907575