6533b7d2fe1ef96bd125def9
RESEARCH PRODUCT
The Evaluation of Workers by Customers as a Method of Control and Monitoring in the Firm: Digital Reputation and Data Protection
Adrian Todolí-signessubject
Work (electrical)media_common.quotation_subjectControl (management)Data Protection Act 1998BusinessMarketingSet (psychology)Monitoring and controlReputationmedia_commondescription
Evaluation of workers by customers as a method of surveillance and control and the disclosure of results poses a series of challenges for the existing legal system. The degree and extension of monitoring of the work suffered by employees subject to surveillance and control by customers is much intense than the one set for traditional workers. The reason behind this phenomenon lies in the perspective of the customers, which makes work observable at every moment and without cost for the firm. Thus, this paper analyzes the latest regulation on data protection (GDPR) that establishes very specific restrictions when requesting and transferring information about workers.
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2018-01-01 | SSRN Electronic Journal |