Pieklājības formulas zvana centra sarunās

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Pieklājības formulas zvana centra sarunās

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Šis bakalaura darbs pēta pieklājības formulu pielietojumu zvanu centra sarunās starptautiskajā klientu apkalpošanas kompānijā ‘Runway. Skandināvi un arī britu klienti, kā arī klienti no citām Eiropas valstīm sazinās ar klientu apkalpošanas centru, lai sasniegtu sevis nosprausto mērķi saistītu ar ceļojumu ietekmējošām problēmām. Sekojošā pētījuma nolūkos, kompānijas ‘Runway’ zvana centra sarunas tika sakopotas, pierakstītas un izanalizētas ar kvantitatīvās teksta analīzes programmatūras ‘AntConc’ palīdzību. Pētījums atklāj dažādas pieklājības formulu īpatnības, piemēram, formulu pielietojuma biežumu konkrētajās sarunās, kā arī dažu formulu līdzīgo raksturu, proti, analoģiskus izteicieni, kā arī to, ka pieklājības formulu pielietojums sasveicināšanās rituālos sniedz dažādas sarunbiedru atbildēs. Atslēgvārdi: Valodnieciskā pieklājība, pieklājības formulas, transkripcija, kvantitatīvā teksta analīze.

year	journal	country	edition	language
2012-01-01

https://dspace.lu.lv/dspace/handle/7/20177

PEPhysical Sciences and Engineering
- PE2Fundamental Constituents of Matter
  - PE2_1Theory of fundamental interactions
  - PE2_2 Phenomenology of fundamental interactions
  - PE2_3Experimental particle physics with accelerators
  - PE2_4Experimental particle physics without accelerators
  - PE2_6Nuclear, hadron and heavy ion physics
  - PE2_8Gas and plasma physics
  - PE2_5Classical and quantum physics of gravitational interactions
  - PE2_7Nuclear and particle astrophysics
  - PE2_9 Electromagnetism
  - PE2_10Atomic, molecular physics
  - PE2_11Ultra-cold atoms and molecules
  - PE2_18Equilibrium and non-equilibrium statistical mechanics: steady states and dynamics
  - PE2_14Lasers, ultra-short lasers and laser physics
  - PE2_17Metrology and measurement
  - PE2_16Non-linear physics
  - PE2_12Optics, non-linear optics and nano-optics
  - PE2_13Quantum optics and quantum information
  - PE2_15Thermodynamics
- PE1Mathematics
  - PE1_1Logic and foundations
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  - PE1_8Analysis
  - PE1_7Topology
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  - PE1_12Mathematical physics
  - PE1_11Theoretical aspects of partial differential equations
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  - PE1_15Generic statistical methodology and modelling
  - PE1_4 Algebraic and complex geometry
  - PE1_19Scientific computing and data processing
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  - PE3_1Structure of solids, material growth and characterisation
  - PE3_2Mechanical and acoustical properties of condensed matter, lattice dynamics
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  - PE11_11Porous materials engineering, e.g. covalent-organic, metal-organic, porous aromatic frameworks
  - PE11_12Semi-conducting and magnetic materials engineering
  - PE11_13Metamaterials engineering
  - PE11_14Computational methods for materials engineering
LSLife Sciences
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- LS2Integrative Biology: from Genes and Genomes to Systems
  - LS2_1Genetics
  - LS2_3Epigenetics
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  - LS2_9Metabolomics
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  - LS4_1Organ and tissue physiology and pathophysiology
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SHSocial Sciences and Humanities
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