6533b7d8fe1ef96bd126b475
RESEARCH PRODUCT
Mesure de la performance des agences bancaires par une approche DEA
Aude Hubrecht Michel Dietsch Fabienne Guerrasubject
tableaux de bord prospectifsData Envelopment Analysis;agences bancaires;système de tableaux de bord prospectifs;contrôlabilité; cohérence transversale;cohérence hiérarchique;bank branches;balanced scorecards system;controllability;transversal coherence;hierarchical coherence.jel:D21controllabilityagences bancairesjel:G21jel:D24jel:L11contrôlabilitéjel:M42Data Envelopment Analysis[SHS.GESTION]Humanities and Social Sciences/Business administration[SHS.GESTION] Humanities and Social Sciences/Business administrationData Envelopment Analysis;agences bancaires;tableaux de bord prospectifs;contrôlabilité;bank branches;balanced scorecards;controllability.[ SHS.GESTION ] Humanities and Social Sciences/Business administrationbank branchesbalanced scorecardsdescription
Using a DEA framework (Data Envelopment Analysis), we develop new performance indicators for integrated retail networks. A methodological discussion leads us to propose a productivity indicator which respects the criteria of controllability and transversal coherence. We then formalise the relationship between a performance indicator of a network's headquarters and the productivity of its various retailers. Finally, we combine these new indicators in crafting a management tool amenable to a system of balanced scorecards.
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2005-06-01 |