6533b7dcfe1ef96bd1271f2e
RESEARCH PRODUCT
Information Technology–Supported value Co-Creation and Co-Destruction via social interaction and resource integration in service systems
Mengcheng LiTuure Tuunanesubject
Information Systems and Managementkäyttäjätarvonluontiresource integrationsocial interactiontietotekniikkasosiaalinen vuorovaikutusyrityksetManagement Information Systemsvalue co-creationvalue co-destructioninformation technologysystemaattiset kirjallisuuskatsauksetInformation Systemsservice systemtietojärjestelmätdescription
The paper develops a conceptual framework to study the constructs of information technology (IT)-supported value co-creation and co-destruction through shared processes of social interaction and resource integration as mediated by IT and embedded in interactive value formation practices. In particular, the elements of social interaction and resource integration are identified, and the role of IT is discussed. We conduct a systematic literature review and analyze the data using the service system perspective. Our research contributes by identifying the constructs of value-creating phenomena enabled by IT from the service system perspective and presenting a research agenda for further studies. peerReviewed
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2022-06-01 |