6533b7dcfe1ef96bd12721fd
RESEARCH PRODUCT
Explaining non-adoption of electronic government services by citizens. A study among non-users of public e-services in Latvia
Koen MigchelbrinkSergejs StacenkoTatjana MuravskaZane ZeiboteSteven Van De Wallesubject
Service (business)E-servicesGovernmentPublic AdministrationSociology and Political ScienceE-Governmentbusiness.industryCommunicationQualitative interviews05 social sciencesComputingMilieux_LEGALASPECTSOFCOMPUTING02 engineering and technologyPublic relationsNon users020204 information systems0502 economics and business0202 electrical engineering electronic engineering information engineeringThe Internetbusiness050203 business & managementInformation SystemsDigital literacydescription
This paper analyses citizen motives for not using electronic government services. Using qualitative interviews among users of Citizens´ Service Centers in Latvia, this paper analyses the motives of citizens not to use electronic government services but to rely on non-electronic equivalents or on in-person assistance. It expands the literature on e-commerce and e-government through an explicit focus on non-adoption rather than adoption. Findings show a higher than expected importance of hardware and internet availability, as well convenience factors as important reasons for non-adoption. The research furthermore reveals that the well-intentioned supply of non-electronic alternatives may hamper the take-up of e-government. A number of recommendations for the further development of electronic government services follow. ispartof: Information Polity vol:23 issue:4 pages:399-409 status: published
| year | journal | country | edition | language |
|---|---|---|---|---|
| 2018-12-10 | Information Polity |