Search results for "E-services"
showing 5 items of 5 documents
Explaining non-adoption of electronic government services by citizens. A study among non-users of public e-services in Latvia
2018
This paper analyses citizen motives for not using electronic government services. Using qualitative interviews among users of Citizens´ Service Centers in Latvia, this paper analyses the motives of citizens not to use electronic government services but to rely on non-electronic equivalents or on in-person assistance. It expands the literature on e-commerce and e-government through an explicit focus on non-adoption rather than adoption. Findings show a higher than expected importance of hardware and internet availability, as well convenience factors as important reasons for non-adoption. The research furthermore reveals that the well-intentioned supply of non-electronic alternatives may hamp…
The determinants and barriers of e-Government Adoption in the Municipality of Palermo
2014
La costante innovazione tecnologica fornisce nuovi spunti per la creazione di network efficienti e lo sviluppo di nuovi business. Anche la Pubblica Amministrazione (PA) vuole sfruttare tali opportunità. In particolare, la PA, attraverso l’implementazione di una strategia di e-Government può mirare a una maggiore efficienza, alla riduzione dell’errore umano e delle frodi. Tuttavia, non si tratta di un mero cambiamento di strumenti. Il passaggio a un’Amministrazione Digitale richiede un cambio di approccio manageriale. Partendo dalla somministrazione di un questionario (sul sito istituzionale del Comune di Palermo, 389 risposte utili) che ha confermato la poca consapevolezza dei cittadini rig…
Impact of Demographic Differences on Color Preferences in the Interface Design of e-Services in Latvia
2018
In our study, we test users’ color preferences of interfaces of typical electronic services’ (e-services) environment. The motivation of our study is to explore discrepancy between (a) the high degree of availability of e-services in Latvia, and (b) low usage of these e-services among population. We aim to find the regularities regarding color preferences that could be useful in the development of e-services and that could support the rise of the usage of e-services in future. Although there are several reasons why people avoid using e-services (some of them socio-cognitive, some – technological), we would like to focus on a particular aspect – the colors of e-services interface. In particu…
E-Government's Role in Shifting the Paradigm of Performance in the Public Sector
2015
The emergence of e-government changed the world of the Public Administration (PA) and the discipline of Public Management dramatically. Through the presentation of a case- study of the municipality of Palermo, this article attempts to discuss the renewed need for assessing performance of e-government services in a local government and to disclose the main critical issues in accomplishing this evaluation. Palermo is experiencing the implementation of a second- generation e-government project that is embodied in the realization of a web portal. The conceptualization of a framework to assess the performance of the digital services appears to be crucial in order to improve the system and to avo…
Mobile e-Services
2015
E-services are services delivered over the Internet. Such services have different proper- ties and dimensions, e.g. targeting different sectors, being accessible through different channels, or intended for frequent or infrequent use. Throughout this article we address e-services from a mobility perspective. We do this by 1) positioning mobile e-services within the research field; 2) reviewing related work on mobile e-services; and 3) present- ing and examining existing difficulties and opportunities when combining mobility and e-services. We see mobile e-services as the next generation of internet-based services and discuss important focus areas and future directions, giving extra notion to…