6533b821fe1ef96bd127ac86

RESEARCH PRODUCT

Software-as-a-Service in the Telecommunication Industry: Problems and Opportunities

Oleksiy MazhelisEetu LuomaPertti Paakkolanvaara

subject

Service (systems architecture)Social software engineeringProcess managementbusiness.industrySoftware deploymentInformationSystems_INFORMATIONSYSTEMSAPPLICATIONSSoftware as a serviceSoftware developmentVertical marketSoftware systemService providerbusinessTelecommunications

description

This paper examines the telecommunication software market and the adoption of topical Software-as-a-Service (SaaS) model in this vertical market. The aim of this paper is to estimate which telecommunication software products are likely to be provided as a Service, and to examine the potential factors disallowing SaaS adoption. The set aim is pursued by studying both the supplying software vendors and the communication service providers (CSP) as customers. A set of thematic interviews, software industry statistics and information disclosed by the software vendors are used in the analysis. The results of the analysis reveal challenges in adopting SaaS for telecommunication software as well as suggest that SaaS offerings are more likely to appear in specific areas of CSP operations, rather than as a comprehensive solution.

yearjournalcountryeditionlanguage
2010-01-01
https://doi.org/10.1007/978-3-642-13633-7_12